chat.conecto/help-desk

up checked 2026-11-11T09:38:47.172Z

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Publisher-provided title

Conecto Help desk

Publisher-provided description

Support tickets from email, with SLAs, queues and ratings. Pay per action.

Summary by lookupd

Manages support tickets from email inboxes with SLA targets, queues, canned replies, merges, and satisfaction ratings for customer requests.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http help-desk https://api.conecto.chat/mcp/helpdesk

Codex, remote (streamable-http)

codex mcp add help-desk --url https://api.conecto.chat/mcp/helpdesk

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "help-desk": {
      "url": "https://api.conecto.chat/mcp/helpdesk"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (showing 30 of 42)

Publisher-provided text

• ticket_create Open a support ticket for a customer request (email to a support inbox opens one by itself; see ticket_connect_inbox). The requester is not emailed unless email
• ticket_list Tickets, newest activity first, by status (default: open and pending), priority, requester, tag, custom field, CRM contact or company, words in the subject or r
• ticket_get One ticket with its request, every reply, customer message and note (customer emails with their message id: email_get_message has attachments and the full text)
• ticket_reply Email the requester a reply (internal=false) or add a private note only the team sees (internal=true). A reply goes out from the ticket's support inbox in the s
• ticket_update Change a ticket: status (open, pending = waiting on the customer, resolved), priority (its SLA targets follow), category, subject, tags, custom fields, the bot
• ticket_merge Merge a duplicate ticket (number) into another (into): its messages, notes, email threads, tags and fields move over, so mail in the duplicate's thread lands on
• ticket_connect_inbox Make one of the account's email inboxes a support inbox (open_tickets true): every new email to it opens a ticket, a reply in the same thread is added to that t
• ticket_save_template Save a canned reply (a macro) under a name, replacing the one with that name. body may use {requester_name}, {requester_email}, {ticket_number}, {ticket_subject
• ticket_list_templates Every saved reply with its text, status and tags. Free. Free.
• ticket_delete_template Delete a saved reply by name. Costs $0.001 per call; nothing if it fails.
• ticket_get_settings The SLA targets, auto-close, the satisfaction survey setting and the support inboxes. Free. Free.
• ticket_update_settings Set the help desk's SLA targets, auto-close and satisfaction survey; what you leave out stays as it is. sla: first-response and resolution targets in minutes fo
• ticket_report How support went over the last `days` (default 30): tickets opened and resolved, the backlog now (open, pending, overdue, unassigned), first-response and resolu
• account_balance The account balance, how much of it is credit bought (AI visibility and the phone run only on that) and how much free and bonus credit, what running calls are h
• account_get_call One call by id: its status (queued, running, succeeded, failed), cost and result. Use it to poll a background call until it finishes. Free.
• account_list_calls Recent calls on this account, newest first, optionally only failed or succeeded ones, or one area's. Free.
• account_refund_topup Refund a top-up paid in the last 24 hours that none of has been used yet: its credit, with the first top-up's bonus, leaves the balance, and the card gets the c
• account_set_owner_email When the account was made without the owner's email: send that person a link to confirm they own it. Once they confirm, the owner gets the account's warnings an
• account_rename Change the business's name: what Conecto calls the account in its emails, on the owner's page and in the account list, and the sender name on emails and pages t
• account_owner_link A link that signs the business owner into their Conecto page, with no password: the balance, adding credit, auto-reload, limits, what the bots did, people, rent
• account_dashboard_link A one-time link to a page showing one area as it is when the page opens, for when the person you work for asks to see it themselves: a recruiter looks at the ap
• account_get_limits The limits a business can ask Conecto to raise (calls a minute, new email addresses a day, phone numbers and more): each one's standard and current value and th
• account_request_limit Ask Conecto to raise one of the business's limits: which one (or other, saying which), the number it needs, and why, in 40 to 2,000 characters. Conecto reviews
• account_events What happened in this account that someone outside the bot did, oldest first: applications, bookings, form responses, signatures, replies, emails received, goal
• account_emit_event Send an event you name, custom.<name> (custom.lead_qualified, custom.order_shipped), to every channel subscribed to it (notify_subscribe with "custom.*" or its
• account_search One search over what this account holds: what its files say (PDFs, Word, Excel, PowerPoint, text), table rows, help center articles, CRM contacts, companies and
• account_get_brand The name, logo, colour and footer line the business's emails and published pages carry. Free.
• account_set_brand The business's name as the sender, its logo (a PNG, JPEG, WebP or GIF from the file store), its colour and a footer line (an address, a legal line), on every em
• account_list_email_templates Every email Conecto sends to the business's customers (bookings, applications, interviews, tests, signatures, invoices and quotes, newsletter sign-ups), with wh
• account_set_email_template Change an email's subject, headline or opening words in the business's own voice, with {variables} from account_list_email_templates (like {name} or {when}). Th

Details

• Version: 1.0.0
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 1435 ms
• First indexed: 2026-11-02T21:17:12.068Z
• Last seen in registry: 2026-11-02T22:17:19.169Z
• Website: https://conecto.chat/tools/helpdesk

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