io.usefulapi/desk365

up checked 2026-11-11T10:38:40.505Z

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Publisher-provided title

Desk365 MCP by usefulapi

Publisher-provided description

Read Desk365 tickets, conversations, contacts, companies, time entries and knowledge articles.

Summary by lookupd

Lets agents read and search helpdesk tickets, conversations, contacts, companies and knowledge articles, and send replies or change ticket…

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http desk365 https://desk365.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add desk365 --url https://desk365.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "desk365": {
      "url": "https://desk365.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (16 tools)

Publisher-provided text

• desk365_add_ticket_reply WRITE: preview a public agent reply, optionally appending signature_html. With confirm:true and the approved preview_hash, SENDS AN EMAIL to the ticket contact
• desk365_reply_operation_status Read the stored state and reply ID of a previous send operation. Does not send or retry any email. If uncertain, reconcile the original attempt in Desk365; do n
• desk365_set_ticket_status WRITE: change only a ticket's status by its ticket number, including closing or resolving it. Supply the exact status name configured in the helpdesk (for examp
• desk365_list_tickets List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact
• desk365_search_tickets Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, atta
• desk365_get_ticket Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/res
• desk365_get_ticket_conversations The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-tex
• desk365_list_contacts List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts.
• desk365_get_contact One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/de
• desk365_list_companies List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies.
• desk365_get_company One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details.
• desk365_list_time_entries List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/tim
• desk365_get_time_entry One time entry by id. GET /v3/time_entries/details.
• desk365_list_survey_ratings Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings.
• desk365_list_kb_articles The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/.
• desk365_get_kb_article A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). G

Details

• Version: 1.10.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 397 ms
• First indexed: 2026-11-01T10:04:18.759Z
• Last seen in registry: 2026-11-11T00:17:24.154Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/desk365/

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