io.usefulapi/deskpro

up checked 2026-11-11T02:37:40.736Z

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Publisher-provided title

Deskpro MCP by usefulapi

Publisher-provided description

Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies.

Summary by lookupd

Searches and manages Deskpro helpdesk tickets, people, organizations and knowledgebase articles, including creating tickets and replies.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http deskpro https://deskpro.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add deskpro --url https://deskpro.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "deskpro": {
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (20 tools)

Publisher-provided text

• deskpro_get_me Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right. Deskpro: GET
• deskpro_list_tickets List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_st
• deskpro_get_ticket Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the tick
• deskpro_list_ticket_messages List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body. Deskpro: GET /api/v2/tickets/{id}/mes
• deskpro_list_people List people (end users and agents), searchable by name and filterable by email, organization or agent flag. Deskpro: GET /api/v2/people.
• deskpro_get_person Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count. Deskpro: GET /api/v2/people/{id}.
• deskpro_list_person_tickets List the tickets raised by one person — their support history. Deskpro: GET /api/v2/people/{id}/tickets.
• deskpro_list_organizations List customer organizations, filterable by name or labels. Deskpro: GET /api/v2/organizations.
• deskpro_get_organization Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}.
• deskpro_list_organization_tickets List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.
• deskpro_list_articles List knowledgebase articles, filterable by category, status and author. Deskpro: GET /api/v2/articles.
• deskpro_get_article Fetch a single knowledgebase article by id — title, content, status, categories and labels. Deskpro: GET /api/v2/articles/{id}.
• deskpro_list_departments List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket. Deskpro: GET /api/v2/ticket_departments.
• deskpro_list_agents List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket. Deskpro: GET /api/v2/agents.
• deskpro_list_ticket_statuses List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses.
• deskpro_search Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/sea
• deskpro_create_ticket Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's
• deskpro_update_ticket Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updatin
• deskpro_add_ticket_message Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that
• deskpro_create_organization Create a customer organization. Email domains auto-associate people with matching addresses. Deskpro: POST /api/v2/organizations.

Details

• Version: 1.37.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 468 ms
• First indexed: 2026-11-01T10:04:18.910Z
• Last seen in registry: 2026-11-11T00:17:24.189Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/deskpro/

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