io.usefulapi/edesk

up checked 2026-11-11T15:37:55.894Z

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Publisher-provided title

eDesk MCP by usefulapi

Publisher-provided description

Work with eDesk support tickets, replies, internal notes, contacts and sales orders.

Summary by lookupd

Read and update helpdesk tickets, contacts, sales orders and reply templates, and send customer-visible replies or internal notes.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http edesk https://edesk.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add edesk --url https://edesk.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "edesk": {
      "url": "https://edesk.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (18 tools)

Publisher-provided text

• edesk_whoami The eDesk user the API token belongs to: id, name, email, username, role and active flag. GET /whoami.
• edesk_list_users List the eDesk users (support agents) with id, name, email, username, role and active flag. Use the ids as ticket owners. GET /users.
• edesk_list_channels List the sales channels connected to eDesk (Amazon, eBay, Shopify, email, ...) with id, type, name, country and currency. Use the ids to filter tickets and orde
• edesk_list_tag_groups List the tag groups that organize ticket tags. GET /tag-groups.
• edesk_list_tags List ticket tags with id, name, color, active flag and tag group id. Use the ids in edesk_update_ticket (tag_ids). GET /tags.
• edesk_list_templates List saved reply templates (id, name, subject, body text, channels, usage). GET /templates.
• edesk_get_template One reply template by id. GET /templates/{id}.
• edesk_list_tickets List support tickets from all channels with subject, type, status, channel, owner, contact, linked sales order id, tag ids, message ids, reply count and AI clas
• edesk_get_ticket One ticket by id with its status, owner, tags, custom fields, linked sales order and the ids of its messages (read each with edesk_get_message). GET /tickets/{i
• edesk_get_message One ticket message or internal note by id (from a ticket's message ids): body, direction, type (Message or Note), author and attachments. GET /messages/{id}.
• edesk_list_contacts Search the contacts (customers) of the helpdesk by free text, email, name, phone number or consumer id. Returns id, channel, full name, email and phone. GET /co
• edesk_list_sales_orders List the marketplace/store orders that eDesk holds, with status, items, amounts, addresses, tracking codes and the linked ticket id. Filter by status, channel,
• edesk_get_sales_order One sales order by id with items, amounts, ship-to and bill-to addresses, tracking codes, delivery dates, the linked ticket id and order note ids. GET /sales-or
• edesk_list_order_notes List the internal notes attached to sales orders (id, sales order id, author, text, attachments). GET /order-notes.
• edesk_update_ticket WRITE: change a ticket's status, owner (assignee), tags or subject. Only the fields you pass are sent. tag_ids is sent as given: read the ticket first (tags_ids
• edesk_add_ticket_note WRITE: add an internal note to a ticket. The note is for the team only and is never sent to the customer. POST /messages with type Note.
• edesk_reply_to_ticket WRITE, CUSTOMER-VISIBLE: send a reply on a ticket. eDesk queues it for delivery to the marketplace or email channel, so it cannot be recalled once queued. The a
• edesk_add_order_note WRITE: add an internal note to a sales order (never sent to the customer). POST /order-notes.

Details

• Version: 1.24.3
• Transports: streamable-http
• Uptime (7 days): 88%
• Median latency: 518 ms
• First indexed: 2026-11-01T10:04:26.216Z
• Last seen in registry: 2026-11-11T00:17:24.834Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/edesk/

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