io.usefulapi/freshdesk

up checked 2026-11-11T03:39:08.998Z

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Publisher-provided title

Freshdesk MCP by usefulapi

Publisher-provided description

Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.

Summary by lookupd

Read, search, create and update Freshdesk tickets, contacts, companies, agents and groups, and reply to or annotate tickets.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http freshdesk https://freshdesk.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add freshdesk --url https://freshdesk.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://freshdesk.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (19 tools)

Publisher-provided text

• freshdesk_list_tickets List/filter tickets (max page 300). Freshdesk REST: GET /tickets.
• freshdesk_get_ticket Get a single ticket by id. Freshdesk REST: GET /tickets/{id}.
• freshdesk_search_tickets Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-
• freshdesk_list_ticket_conversations List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.
• freshdesk_list_contacts List/filter contacts. Freshdesk REST: GET /contacts.
• freshdesk_get_contact Get a single contact by id. Freshdesk REST: GET /contacts/{id}.
• freshdesk_search_contacts Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'ada@example.com'`, `com
• freshdesk_list_companies List companies. Freshdesk REST: GET /companies.
• freshdesk_get_company Get a single company by id. Freshdesk REST: GET /companies/{id}.
• freshdesk_list_agents List/filter agents. Freshdesk REST: GET /agents.
• freshdesk_get_agent Get a single agent by id. Freshdesk REST: GET /agents/{id}.
• freshdesk_list_groups List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.
• freshdesk_create_ticket Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open
• freshdesk_update_ticket Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urg
• freshdesk_reply_ticket Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.
• freshdesk_add_note Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.
• freshdesk_create_contact Create a contact. `name` is required. Freshdesk REST: POST /contacts.
• freshdesk_update_contact Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.
• freshdesk_create_company Create a company. `name` is required. Freshdesk REST: POST /companies.

Details

• Version: 1.37.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 350 ms
• First indexed: 2026-11-01T10:04:44.389Z
• Last seen in registry: 2026-11-11T00:17:26.339Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/freshdesk/

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