io.usefulapi/gladly

up checked 2026-11-11T06:39:46.941Z

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Publisher-provided title

Gladly MCP by usefulapi

Publisher-provided description

Find customers, read conversations, items and tasks; add internal notes in Gladly.

Summary by lookupd

Look up Gladly customers, conversations, tasks and agents, and add internal notes visible only to support agents.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http gladly https://gladly.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add gladly --url https://gladly.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "gladly": {
      "url": "https://gladly.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (16 tools)

Publisher-provided text

• gladly_get_organization Get metadata about the Gladly organization: id, name, login domain, time zone, URL. Gladly API: GET /api/v1/organization.
• gladly_list_agents List the agents (support users) with id, name and email address. Gladly API: GET /api/v1/agents.
• gladly_get_agent Get one agent profile by id. Gladly API: GET /api/v1/agents/{agentId}.
• gladly_list_inboxes List the inboxes with id, name and disabled state. Gladly API: GET /api/v1/inboxes.
• gladly_get_inbox Get the metadata of one inbox by id. Gladly API: GET /api/v1/inboxes/{inboxId}.
• gladly_list_topics List the conversation topics (id, name, parentId, disabled). Use it to turn the topicIds of a conversation into names. Gladly API: GET /api/v1/topics.
• gladly_list_audiences List the audiences used to target answers (id, name). Gladly API: GET /api/v1/audiences.
• gladly_find_customers Find customer profiles by EXACTLY ONE identifier: email, phone number (E.164, for example +16505551987) or externalCustomerId. Returns at most 50 profiles, newe
• gladly_get_customer Get one customer profile by id: name, emails, phones, address, custom attributes. Gladly API: GET /api/v1/customer-profiles/{customerId}.
• gladly_list_customer_conversations List the conversations of one customer, oldest first (at most 100; the reply says if it was cut). Each has topics, status and assignee. Gladly API: GET /api/v1/
• gladly_get_conversation Get the metadata of one conversation: assignee, inbox, topics, custom attributes, status. A merged conversation returns the surviving one. Gladly API: GET /api/
• gladly_list_conversation_items List the timeline items of a conversation (messages, emails, calls, notes), oldest first, at most 1000. Gladly API: GET /api/v1/conversations/{conversationId}/i
• gladly_get_conversation_item Get one conversation item (message, email, note, call) by id. Gladly API: GET /api/v1/conversation-items/{itemId}.
• gladly_list_customer_tasks List the tasks of one customer, newest first (at most 2000), optionally only OPEN or CLOSED. Gladly API: GET /api/v1/customers/{customerId}/tasks.
• gladly_get_task Get one task by id: body, assignee, due date, status, topics. Gladly API: GET /api/v1/tasks/{taskId}.
• gladly_add_conversation_note WRITE: add an internal note to a conversation. The note is for agents only; the customer does not see it. Each call adds a NEW note, so do not repeat a call tha

Details

• Version: 1.7.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 484 ms
• First indexed: 2026-11-01T10:04:47.426Z
• Last seen in registry: 2026-11-11T00:17:26.712Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/gladly/

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