io.usefulapi/helpcrunch

up checked 2026-11-11T07:40:00.376Z

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Publisher-provided title

HelpCrunch MCP by usefulapi

Publisher-provided description

Manage HelpCrunch chats, customers, agents and knowledge-base articles.

Summary by lookupd

Lets an agent read, search and manage live support chats, customers, agents and departments, including assigning chats and posting replies.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http helpcrunch https://helpcrunch.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add helpcrunch --url https://helpcrunch.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "helpcrunch": {
      "url": "https://helpcrunch.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (12 tools)

Publisher-provided text

• helpcrunch_list_customers List / search customers (people who chatted in). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. customers.firstSeen, c
• helpcrunch_get_customer Get a single customer by id. HelpCrunch REST: GET /customers/{id}.
• helpcrunch_list_chats List / search chats (conversations). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. chats.createdAt) with order, and p
• helpcrunch_get_chat Get a single chat (conversation) by id. HelpCrunch REST: GET /chats/{id}.
• helpcrunch_get_chat_messages Get the messages of a chat (conversation), newest first (sorted by createdAt DESC). Paginate with limit (max 100) / offset. HelpCrunch REST: GET /chats/{id}/mes
• helpcrunch_list_agents List agents (support staff / operators) in the account, with role and email. Paginate with limit/offset. HelpCrunch REST: GET /agents.
• helpcrunch_list_departments List departments (groups of agents that chats can be routed to), each with its agents. Paginate with limit/offset. HelpCrunch REST: GET /departments.
• helpcrunch_list_applications List applications configured in the account — web chat widgets, iOS/Android apps, and social integrations (id, name, displayName, active, type). HelpCrunch REST
• helpcrunch_get_organization Get the organization's live-chat availability status — domain, whether the team is online (teamOnline), and whether chat is enabled (chatEnabled). HelpCrunch RE
• helpcrunch_create_message POSTS a message into a LIVE chat — a customer-visible reply (type "message") or an internal private note (type "private"). Set `agent` (agent id) for agent mess
• helpcrunch_update_chat_status CHANGES the status of a LIVE chat (e.g. mark it opened, pending, on hold, or closed). HelpCrunch REST: PUT /chats/status.
• helpcrunch_assign_chat ASSIGNS (or unassigns) a LIVE chat to an agent. Pass `assignee` (agent id) to assign; omit it (or pass null) to unassign. HelpCrunch REST: PUT /chats/assignee.

Details

• Version: 1.37.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 671 ms
• First indexed: 2026-11-01T10:04:53.751Z
• Last seen in registry: 2026-11-11T00:17:27.327Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/helpcrunch/

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• Last crawl: 2026-11-11T16:39:06.253Z
• API base: https://api.lookupd.com
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