io.usefulapi/helpwise

up checked 2026-11-11T08:39:54.824Z

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Publisher-provided title

Helpwise MCP by usefulapi

Publisher-provided description

Read Helpwise conversations, contacts, tags and reports; note, tag, assign, close; send one email.

Summary by lookupd

Reads and updates helpdesk conversations, contacts and tags, and can send customer emails from team inboxes.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http helpwise https://helpwise.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add helpwise --url https://helpwise.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "helpwise": {
      "url": "https://helpwise.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (21 tools)

Publisher-provided text

• helpwise_list_conversations List conversations (threads) of one or more inboxes, newest first, with subject, snippet, tags, assignee, read/starred/closed flags and contact. Pick the folder
• helpwise_get_conversation One conversation with its messages, notes, drafts, assignment and contacts. Page long conversations with `page_token` from the previous reply. GET /inboxes/{inb
• helpwise_list_contacts List contacts (name, company, job title, emails, phones, id). Page with limit and offset. GET /contacts.
• helpwise_search_contacts Search contacts by a name, email or phone term. Page with limit and offset. GET /contacts/search.
• helpwise_get_contact One contact with emails, phones, company, custom fields and recent conversations. GET /contacts/{id}.
• helpwise_list_tags All tags (id, name, colour, parent, inbox). Use the ids with helpwise_apply_tags. GET /tags.
• helpwise_get_tag One tag by id. GET /tags/{id}.
• helpwise_get_report Overall and team-performance report for a date range: new/closed/assigned conversations (with change vs the previous period), inbound/outbound messages per day,
• helpwise_get_tags_report Per-tag report for one inbox and a date range: conversations per tag (and share), open conversations, average response, first-response and resolution time. GET
• helpwise_list_inboxes List the account's inboxes (mailboxes) with id, name, address and type. Use the ids in the other tools. POST /mailboxes/list (V0).
• helpwise_list_users List the team members (agents) with access to an inbox: id, name, email. Use the ids with helpwise_assign_conversation. POST /users/list (V0).
• helpwise_get_current_user The Helpwise user the API key belongs to (name, email, id). POST /users/me (V0).
• helpwise_create_contact WRITE: create a new contact in Helpwise (name, company, job title, emails, phones, custom fields). Nothing is sent to the person. Creating the same email twice
• helpwise_update_contact WRITE: change a contact's name, company, job title, emails, phones or custom fields. Helpwise updates with PUT, so this tool first reads the contact and sends t
• helpwise_add_note WRITE: add an internal note to a conversation. Visible to your Helpwise team only; it is not sent to the customer. Notes cannot be deleted through this API. POS
• helpwise_assign_conversation WRITE: assign a conversation to a team member (user id from helpwise_list_users), or pass assigned_to 0 to unassign it. The assignee may be notified by Helpwise
• helpwise_close_conversations WRITE: close up to 25 conversations (mark them done). They can be reopened with helpwise_reopen_conversations. Nothing is sent to customers. PUT /conversations/
• helpwise_reopen_conversations WRITE: move up to 25 conversations back to the inbox (reopen closed ones). Nothing is sent to customers. PUT /conversations/action/moveToInbox.
• helpwise_apply_tags WRITE: apply existing tags (ids from helpwise_list_tags) to up to 25 conversations. Tags can drive Helpwise automations. Applying a tag already present changes
• helpwise_remove_tags WRITE: take tags off up to 25 conversations. The tags themselves are not deleted. POST /tags/remove.
• helpwise_send_email WRITE: SEND A REAL EMAIL from a Helpwise inbox to the given customer address(es). Irreversible; once sent it cannot be recalled. At most 10 recipients in total

Details

• Version: 1.24.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 499 ms
• First indexed: 2026-11-01T10:04:53.981Z
• Last seen in registry: 2026-11-11T00:17:27.347Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/helpwise/

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