io.usefulapi/kayako

up checked 2026-11-11T12:38:26.917Z

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Publisher-provided title

Kayako MCP by usefulapi

Publisher-provided description

Search Kayako cases, replies, customers and help-center articles, and reply to or create cases.

Summary by lookupd

Searches and updates Kayako support cases, users and help-center articles, and posts replies or internal notes on cases.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http kayako https://kayako.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add kayako --url https://kayako.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "kayako": {
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (21 tools)

Publisher-provided text

• kayako_get_me Fetch the Kayako user these credentials belong to (name, role, teams, locale). A cheap way to confirm the subdomain and credentials work. Kayako: GET /api/v1/me
• kayako_list_cases List cases (conversations / tickets), newest-updated first. Filter by status type, tags, max priority level, or a requester identity (email, Twitter screen name
• kayako_get_case Fetch one case (conversation) by id: subject, requester, assignee, status, priority, type, SLA metrics, custom fields, last post preview. Use include (e.g. 'use
• kayako_list_case_posts Read a case's timeline: customer messages, agent replies and internal notes (newest first). By default activities are excluded; filters='NOTES' for internal not
• kayako_list_channels List the channels (MAIL mailbox, TWITTER, FACEBOOK, NOTE) usable for a reply on an existing case (pass case_id) or for a new case (omit case_id; optionally pass
• kayako_list_case_options List the instance's case statuses (id, label, type), priorities (id, label, level) or types (id, label, type) — the ids needed for status_id / priority_id / typ
• kayako_search Unified search across conversations (cases), users and organizations. Returns id, title, snippet, relevance and resource type; pass fields='*' to get each full
• kayako_list_users List users (customers, collaborators, agents, admins), newest first, optionally by role type or specific ids. To find a user by email or name use kayako_search.
• kayako_get_user Fetch one user by id: name, role, organization, teams, identities (emails, phones, social), custom fields. include='identity_email,organization' expands referen
• kayako_list_organizations List customer organizations (name, domains, phone, custom fields), oldest first. To find one by name use kayako_search with resources=['ORGANIZATIONS']. Kayako:
• kayako_list_organization_cases List the cases (conversations) raised by members of one organization, newest-updated first. Kayako: GET /api/v1/organizations/{id}/cases.json.
• kayako_list_teams List agent teams (id, title, member count) — the ids for assigned_team_id. Kayako: GET /api/v1/teams.json.
• kayako_list_roles List user roles (id, title, type OWNER/ADMIN/AGENT/COLLABORATOR/CUSTOMER) — the role_id needed by kayako_create_user. Kayako: GET /api/v1/roles.json.
• kayako_list_articles List knowledge-base articles, optionally by section, tags, or PUBLISHED / PINNED. Titles and contents are locale references unless include='locale_field'. Kayak
• kayako_get_article Fetch one knowledge-base article with its localized titles and contents expanded (include defaults to 'locale_field'), status, section, tags, votes and help-cen
• kayako_search_help_center Search the help center's articles and/or public conversations. Returns references (e.g. {id, resource_type: 'article'}); read an article with kayako_get_article
• kayako_create_case WRITE: open a new case (conversation) for a requester. channel MAIL sends the first message to the customer by email from the mailbox given as channel_id; chann
• kayako_update_case WRITE: change a case's subject, requester, assignee (team/agent), status, priority, type, brand, form, tags or custom fields. Sends nothing to the customer. `ta
• kayako_reply_to_case WRITE: add a post to a case. channel NOTE adds an INTERNAL note visible only to agents (no channel_id needed). channel MAIL/TWITTER/FACEBOOK sends a PUBLIC repl
• kayako_add_case_tags WRITE: add tags to a case, keeping its existing tags. Kayako: POST /api/v1/cases/{id}/tags.json.
• kayako_create_user WRITE: create a user — typically a CUSTOMER to use as requester_id on a new case. role_id comes from kayako_list_roles. Collaborator/agent/admin roles also requ

Details

• Version: 1.37.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 463 ms
• First indexed: 2026-11-01T10:05:04.036Z
• Last seen in registry: 2026-11-11T00:17:28.364Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/kayako/

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