io.usefulapi/vision-helpdesk

up checked 2026-11-11T04:38:35.644Z

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Publisher-provided title

Vision Helpdesk MCP by usefulapi

Publisher-provided description

Triage Vision Helpdesk tickets, read conversations, find clients and manage internal handoffs.

Summary by lookupd

Triage helpdesk tickets: read conversations, reply, add notes and tags, assign staff, and look up client records.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http vision-helpdesk https://vision-helpdesk.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add vision-helpdesk --url https://vision-helpdesk.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "vision-helpdesk": {
      "url": "https://vision-helpdesk.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (19 tools)

Publisher-provided text

• vision_get_dashboard_counts The ticket counts of the staff dashboard (quick view): for example new, open, overdue and assigned tickets. ticket / quick_view.
• vision_list_tickets List tickets, with at most ONE filter: a ticket id, a status id, a department id or a folder (inbox, new, overdue, assigned, trash, spam, draft). Without a filt
• vision_search_tickets Find tickets by an EXACT ticket reference (the ticket hash such as VHD-218) or an EXACT subject. Give one of them. ticket / get_tickets with a filter on ticket_
• vision_get_ticket One ticket with its fields (status, owner, priority, department...) and its posts (the conversation). ticket / ticket_details.
• vision_list_tickets_by_tag Tickets that carry a tag, by tag id. ticket / tag_search.
• vision_list_tickets_by_label Tickets that carry a label, by label id. ticket / search_label_tickets.
• vision_list_statuses The ticket statuses of a department (ids and names), for filters and status changes. ticket / get_status.
• vision_list_priorities The ticket priorities of a department (ids and names). ticket / get_priority.
• vision_list_ticket_types The ticket types of a department (ids and names). ticket / get_ticket_type.
• vision_list_clients List clients (customers), with at most ONE filter: a client id, a first name (exact), or a parent client id (lists that client's contacts). client / get_clients
• vision_search_clients Search clients by name or email text. client / list_clients.
• vision_get_client_summary A client's summary: notes and ticket counts. client / get_summary.
• vision_create_ticket WRITE: confirm:true required. open a new ticket for a client, given by client id or email. By default no email and no autoresponder is sent; a normal ticket's f
• vision_reply_to_ticket WRITE: confirm:true required. add a staff reply to a ticket. Say explicitly whether the client can see it (visible_to_client) and whether it is emailed to the c
• vision_add_ticket_note WRITE: confirm:true required. add an internal note to a ticket (not shown to the client). ticket / add_note with notetype 0.
• vision_add_client_note WRITE: confirm:true required. add an internal note to a client record. ticket / add_note with notetype 1.
• vision_update_ticket_property WRITE: confirm:true required. change one property of a ticket to another id: status, priority, department or type. Look the ids up first (vision_list_statuses a
• vision_assign_ticket_staff WRITE: confirm:true required. add a staff member as an owner of a ticket, or remove one. ticket / update_properties with action staff.
• vision_add_ticket_tag WRITE: confirm:true required. add a tag (by title) to a ticket. ticket / add_live_tag.

Details

• Version: 1.8.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 528 ms
• First indexed: 2026-11-01T10:06:47.857Z
• Last seen in registry: 2026-11-11T00:17:36.711Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/vision-helpdesk/

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