io.usefulapi/zendesk

up checked 2026-11-11T12:38:30.293Z

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Publisher-provided title

Zendesk MCP by usefulapi

Publisher-provided description

Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.

Summary by lookupd

Reads and updates Zendesk support tickets, comments, users, organizations, macros, views and satisfaction ratings for an agent.

Install

Claude Code, remote (streamable-http)

claude mcp add --transport http zendesk https://zendesk.usefulapi.io/mcp

Codex, remote (streamable-http)

codex mcp add zendesk --url https://zendesk.usefulapi.io/mcp

Cursor, remote (streamable-http) → .cursor/mcp.json

{
  "mcpServers": {
    "zendesk": {
      "url": "https://zendesk.usefulapi.io/mcp"
    }
  }
}

Other clients: docs. Or tell your agent: Set up lookupd for me: read https://lookupd.com/agent.md and follow it.

Tools (19 tools)

Publisher-provided text

• zendesk_search Unified search across tickets, users, organizations and groups using Zendesk search syntax. Examples: `type:ticket status:open`, `type:user email:jane@acme.com`
• zendesk_list_tickets List recent tickets (offset pagination). Zendesk REST: GET /tickets.json.
• zendesk_get_ticket Fetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.
• zendesk_list_ticket_comments List the comments (public replies and internal notes) on a ticket, oldest first. Zendesk REST: GET /tickets/{id}/comments.json.
• zendesk_current_user Return the currently authenticated user — a quick way to verify credentials and subdomain. Zendesk REST: GET /users/me.json.
• zendesk_get_user Fetch a single user by id. Zendesk REST: GET /users/{id}.json.
• zendesk_search_users Find users by name, email, phone, or other attributes. Zendesk REST: GET /users/search.json.
• zendesk_list_organizations List organizations (offset pagination). Zendesk REST: GET /organizations.json.
• zendesk_get_organization Fetch a single organization by id. Zendesk REST: GET /organizations/{id}.json.
• zendesk_list_groups List agent groups. Zendesk REST: GET /groups.json.
• zendesk_list_views List saved ticket views (curated ticket lists). Use zendesk_execute_view to run one. Zendesk REST: GET /views.json.
• zendesk_execute_view Run a saved view by id and return the matching tickets. Zendesk REST: GET /views/{id}/execute.json.
• zendesk_list_macros List macros (reusable sets of ticket actions/replies agents apply). Zendesk REST: GET /macros.json.
• zendesk_list_ticket_fields List all standard and custom ticket fields — useful for discovering field ids/values before creating or updating tickets. Zendesk REST: GET /ticket_fields.json.
• zendesk_get_ticket_metrics Fetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.
• zendesk_list_satisfaction_ratings List customer satisfaction (CSAT) ratings, optionally filtered by score. Zendesk REST: GET /satisfaction_ratings.json.
• zendesk_create_ticket MUTATING: create a new support ticket. `subject` and `comment_body` are required; the comment becomes the ticket's first message. Zendesk REST: POST /tickets.js
• zendesk_update_ticket MUTATING: update an existing ticket. Provide the ticket `id` plus at least one field to change (status, priority, assignee_id, group_id, type, tags, or a commen
• zendesk_add_ticket_comment MUTATING: add a comment to a ticket. `public` defaults to true (a reply visible to the requester); set it false for an internal agent note. Convenience over PUT

Details

• Version: 1.37.3
• Transports: streamable-http
• Uptime (7 days): 100%
• Median latency: 454 ms
• First indexed: 2026-11-01T10:06:58.521Z
• Last seen in registry: 2026-11-11T00:17:37.496Z
• Repository: https://github.com/m190/usefulapi-mcp
• Website: https://usefulapi.io/zendesk/

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